Layaway Associate
Location: Lubbock, Texas
Description: Sears Holdings Corp. is at present recruited Layaway Associate right now, this position will be reside in Texas. For complete informations about this position opportunity kindly see the descriptions. Provides “World Class†Member Service by surprising and delighting our members every day. Processes all layaway transactions in a fast efficient manner.
Responsibilities/Skills/Experience Requi! rements
- Ensures customer care and selling are #1 priority
- Processes all layaway transactions in a fast efficient manner
- Communicates daily with the management team in the processing of Return to Shelf (RTS) reports in an effort to reduce seasonal shrink
- Possesses knowledge of all areas of the store including specific locations of merchandise
- Ensures that Return to Shelf (RTS) merchandise is processed and returned to sales floor Attach labels to the RTS report for Loss Prevention Manager to review
- Adheres to policies in the processing of check and credit card transactions
- Strong understanding of all register functions including how to process all transactions and forms of tender
- Affixes labels to merchandise or packages to ensure customer satisfaction
- Processes refunded merchandise immediately to maintain accurate integrity and shrink opportunities
- Promotes the use of our credi! t card, Smart Plans, and add-on sales
- Possesses knowl! edge of the store, services, and locations of merchandise
- Ensures that department personnel pick up high-ticketed merchandise immediately
- Displays strong skill sets in use of the Remote Maintenance Unit (RMU)
- Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and open/empty packages
- Makes eye contact, smiles and greets all customers that come within ten feet of associate
- Engages in friendly conversation with customers to build customer relationships
- Assists in handling and resolving customer issues and complaints If you can not help the customer, find someone who can
- Demonstrates “Take customer to the merchandise†policy
- Performs other duties as assigned
- Strong reading, writing, oral, and arithmetic skills
- Ability to possess a positive, friendly demeanor
- Ability to lift and move merchandise, typically a minimum of 20lbs
- Repetitive bending, lifting, stretching and reaching skills
- Ability to be cross-trained
- Demonstrate strong skills set in suggestive selling techniques
- Ability to understand and follow oral and written instructions
6501 UNIVERSITY AVENUE
Location City
Lubbock
Location State
TX
Location Postal Code
79413-5849
Store/Unit
04972
AON Assessment Type
Customer_Service_Kmart_hourly
Recruitment Representative
Brenda Davis
Country
United States
Payroll Location
04972: LUBBOCK, TX
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Sears Holdings Corp..
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position will be opened on: Tue, 23 Apr 2013 20:17:35 GMT
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